Cancellation policy: All bookings are to be paid in full at the time of reservation. If the package is cancelled 72 hours or more prior to your visit, a 50% refund will apply. If the package is cancelled within the 72 hours of visiting the spa, a refund will not be applicable. For bookings made via an agent or with a voucher, the terms and conditions of the voucher and/or the agent will apply. For bookings made with a promotion/package/discount via Facebook or an email newsletter offer, all bookings are non-refundable and non-transferrtable.